Medical Virtual Assistant (Remote | Full-Time | Healthcare)
Company: Solcere / North County Natural Medicine
Location: Remote (Must work Pacific Time hours)
About Us
Solcere is a precision medicine clinic specializing in cognitive health, Alzheimer’s, and dementia care through a functional and evidence-based approach. Our team is deeply committed to delivering high-quality, patient-centered care through strong systems, collaboration, and accountability.
Position Overview
We are seeking a highly organized and proactive Medical Virtual Assistant to support our clinical and administrative operations. This role is ideal for someone who thrives in a fast-paced healthcare environment, communicates effectively, and takes ownership of their responsibilities.
You will play a key role in patient coordination, administrative workflows, and supporting both providers and internal teams.
Schedule
- Monday–Friday
- 8:00 AM – 5:00 PM Pacific Time
- Includes a 30-minute lunch break
Key Responsibilities
- Answer and manage incoming calls using RingCentral
- Schedule and coordinate patient appointments
- Conduct outbound calls (follow-ups, reminders, coordination)
- Support providers with administrative tasks
- Assist with lab coordination and back-office workflows
- Manage and respond to the Patient Portal Queue (training provided; expected proficiency within 90 days)
- Learn and support workflows related to our GUIDE Program
- Accurately document tasks and communications in our EHR (Cerbo)
- Maintain consistent communication via Slack and email
- Collaborate with the operations team and report to the Operations Director
Tools & Systems
Experience with the following is a plus (training provided):
- Cerbo (EHR)
- RingCentral
- Slack
What We’re Looking For
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Ability to work independently and take initiative
- High level of accountability and reliability
- Comfort working with patients in a professional and empathetic manner
- Ability to learn systems and processes quickly
- Prior experience in a healthcare or medical administrative role preferred
Requirements
- Reliable internet connection and dedicated workspace
- Availability during Pacific Time working hours
- Ability to maintain HIPAA compliance and handle confidential information responsibly
Performance Expectations (First 90 Days)
- Learn and master core workflows and systems
- Demonstrate efficiency and accuracy in daily tasks
- Communicate proactively and consistently
- Show ownership, responsibility, and commitment to the role
Job Types: Full-time, Permanent
Pay: From $1,250.00 per month
Work Location: Remote
